Privacy Policy

This document was last updated on 29th May 2023

We would advise users to familiarise themselves with this document and be aware that it will be updated from time to time.

About

This website is brought to you by Carp Porter. We take data protection seriously. The collection of your data takes place in accordance with the law. In this policy, we would like to show you what data we collect, how it is processed and what security precautions we take against misuse of data. We wish to make our data protection policies transparent and comprehensible for everyone so that our visitors and customers know how we collect, process, and use data. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy explains what happens to the personal data that you choose to provide to us, or that we collect from you whilst you visit this site.

You can contact us via info@carp-porter.com with any queries you have about this policy or about data protection more generally.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Personal Data

Personal data includes all information that can be connected to a natural person (e.g. names, job titles, organisation names, addresses, telephone/mobile numbers or email addresses). Generally, you can use our online services without sharing your personal information. However, some services, such as registering for an account, making an enquiry or a purchase, may require the entry of personal data.

How we collect personal data

We collect information from customers online, over the phone, in writing and in person. We also research personal data from publicly available sources and very occasionally lease or purchase data from third-party vendors. All third-party vendors from whom we lease or purchase data have to demonstrate that any list they’re selling or renting is reliable by explaining how it was compiled and providing full details of what individuals consented to, when and how. Furthermore, we require them to ensure that data is lawfully and fairly obtained and that individuals understood their data would be shared with other parties.

Information we collect

In running and operating this website, we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below and does not include special categories of personal data and/or children’s data:

  1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor creates an account, signs up for our newsletters or makes a purchase (the data outlined below is a requirement necessary to enter into a contract with us to supply a product or service – we cannot supply a product or service without it). Such data routinely includes:

    • name of the person placing the order and of the person(s) on whose behalf they are placing it

    • job title if applicable

    • name, postal address and type of organisation if applicable

    • landline number and/or mobile number

    • email address of the person placing the order, or the email address given at the time of order.
  3. Information provided to us when our visitors communicate with us electronically for any reason.

Use of your information and legal basis for the use

The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:

  1. To provide you with information relating to our website, products or our services that you request from us (on the legal basis of your consent).
  2. To provide you with information on other products that we feel may be of interest to you where you have agreed for us to do so (on the legal basis of your consent).
  3. To meet our contractual obligations to you in providing a product or service on the basis of our terms and conditions (on the legal basis of the performance of a contract to which the data subject is party).
  4. For administrative purposes, such as invoices and reminders (on the legal basis of the performance of a contract to which the data subject is party).
  5. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website (on the legal basis of your consent).
  6. To ensure that we don’t contact you for marketing purposes if you have expressed that preference or withdrawn consent (on the legal basis of your right to be forgotten).
  7. To identify your interests in order to send you only relevant marketing or remarketing for products, or on the basis of your consent.
  8. We hold data about unpaid invoices for credit control and may use this to refuse to supply further products or services.
  9. If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously (on the legal basis of the legitimate interest of processing of personal data for direct marketing purposes because of our relationship with you as our customer).
  10. To send you email newsletters that you have requested.
  11. To contact you while processing your query or purchase.
  12. To create your customer account and make it available to you, as well as to manage your orders.

Log files

You can visit our website without providing any personal information. Your browser, however, automatically sends certain information while you are online, which is recorded in so-called log files. We store these log files for the purpose of locating malfunctions and for safety reasons (e.g. to investigate attacks on our system) only. They are deleted after 30 days. Log files that are needed as evidence (in case of an attack on our system) will not be deleted until the investigations of an incident are completed. In individual cases log files may be handed on to the investigating authorities. The following information is recorded in log files:

  • The IP address (internet protocol address) of the device used to access online services
  • Internet address of the previous website from which a link was followed (so-called HTTP referrer)
  • Name of service provider that provides access to the online service
  • Name of the accessed files or information
  • Time and date, as well as duration of access
  • Amount of data transferred
  • Operating system and information on the browser used, including installed add-ons (e.g. flash player)
  • HTTP status codes (e.g. “OK” or “Not Found”).
  • The provision of personal data may also be required by law (e.g. tax regulations).

Collection and use of data for processing contracts and on registration of a customer account

If you share your personal data voluntarily, e.g. by opening a customer account, by placing an order or by contacting us (e.g. via contact form or email), we will collect it. It is self-explanatory which form collects which data. We use the data given to us to process your contracts and requests. Upon expiry of the retention period necessary according to commercial law and tax law, we will delete your personal data if you have not given us your explicit consent to further use of your data or if we have reserved the right to use your data for additional purposes permitted by law.

Please refer to the additional purposes listed below. You can delete your customer account at any time by sending a message to the address listed below or by emailing info@carp-porter.com.

Contact Us

If you have any questions, or wish to exercise any of your rights, then please address your correspondence to: 

Attn: Data Protection Officer 

Email: info@carp-porter.com.

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